Delivery Information

Delivery

Made Easy

We aim to get your order to you in the quickest time possible, We use our own vehicles with a driver and mate. If you have a specific requirement please speak to a member of our team and we will do our best to help.

We understand that hidden delivery charges can be frustrating, that's why we offer a £40 no fuss delivery charge on every order within Devon and Cornwall

 

Delivery Charges

To keep your costs to a minimum, our delivery rates are on a 'per order' basis, rather than 'per item'.

If you have ordered multiple items, we will contact you to ask if you wish to have all items delivered together, as lead time may vary, or receive them as they arrive in stock.

 

Delivery Costs

 

£20

 

£40

Devon & Cornwall

 

Devon & Cornwall

Room of Choice

 

Unpack and Removal of wrapping

 

 

 

Estimated Delivery Time

 

Once your order has been processed, you’ll be provided with an estimated day and time of delivery. This will also be noted on the product detail page. Our delivery schedules depend on stock levels and, of course, whether your item has been made to order. As you would expect, furniture that has been made to order will take longer, but it's always worth the wait.

Whilst we try and show accurate lead times, these can vary throughout the year. If you require something sooner than the lead time suggests please contact a member of our team as we may be able to deliver sooner.

 

Stock Items

Special Order Items

We will contact you to arrange a suitable delivery day, and on the day of delivery, you will be given a 2-hour time slot.

Once the item is in stock, we will contact you to arrange a suitable delivery day. On the day of delivery, you will be given a 2 hour time slot.

 

*This is for Devon & Cornwall only

Changes to Order

We will contact you when we receive your information to confirm your order and delivery time. All items can be amended if required at this point in the process.

Many items are made to order and therefore these cannot be amended once the order has been placed, this is usually within 5 days.

We know that any issues are stressful with this kind of purchase, so we are ALWAYS at the end of the phone or contactable via email to assist you through the buying journey.

 

Refunds & Cancellations

You have the right to cancel your order within 14 days, except for the following:

  • Items that cannot be resold for Health and Safety reasons; e.g. Beds, Pillows and Duvets that have been opened and used.
  • Flatpack furniture that has been assembled

Should you find that your items are unsuitable, or you change your mind:

  • Special Order Items such as Sofas with specific fabrics that we have ordered and have been manufactured specifically for you can be cancelled but this would be subject to a re-stocking charge that will be dependent on the item’s location and its value.
  • All returns for items that are either deemed not suitable or a customer has changed their mind on will be subject to a collection charge that will be dependent on the item’s location and its value.

 

If There Is A Problem

From time to time as with all things in life, problems happen and as a family company, we take pride in how we deal with these problems. Various items get dealt with in different ways to find the solution to an issue that suits you and ultimately resolving it as quickly as possible with little disruption.